FAQ
How long do our knit items take to make?
Please note that all of my knit items are handmade and made to order. This means that there will be a waiting period after you have placed your order while it is being made. Before making a purchase, Please check the updated wait times listed below all products. Thank you.
How long does shipping take?
For customers in Australia, we offer AUS POST STANDARD shipping. The delivery time varies from three to six business days depending on your location. If you are an international customer, the delivery time will depend on the destination country. Please feel free to contact me via email if you have any questions regarding shipping.
Can I return my knit? I hope you love your purchase, but if for any reason you want to return the item, please email cchloeknit@gmail.com.
Please keep in mind that all garments must be returned in their original condition, unwashed, and with tags still attached. You are welcome to return any item within 14 days of receiving your order, and we will issue a refund or store credit. However, please note that in this case, the customer is responsible for the cost of return postage unless there is a problem with the quality of your order. If there is a faulty item, we will issue a full refund.
Im unsure of what size to buy?
I recommend sticking with your usual size. However, if you find yourself in between sizes, it would be best to size down. Our knits are highly stretchy, so sizing down ensures a comfortable fit.
Can I order a custom item that isn’t listed ?
If you're looking for a custom knit item, whether it's a specific style or color that's not displayed, feel free to reach out to me through my Instagram or email me at cchloeknit@gmail.com.
How do I wash my knit?
Our knit tops are delicate and require proper washing to extend their lifespan. We recommend washing them by hand with lukewarm water and a gentle detergent. Afterwards, towel dry to remove excess water and air dry. Please refrain from machine washing as it can damage the fabric.
For any other questions please email me at cchloeknit@gmail.com